Terms of Sale

Thank you for shopping at the Buchan Family History Society, we really appreciate your visit.

We work hard to find the best information and products we can, and to provide the best supporting services to help you in researching and understanding your family history in the Buchan area.  So as you can imagine, we are always interested in hearing from you about any new products or services you are interested in, or which you are having trouble finding.  Please do contact us and let us know….

As with any shopping, there are terms and conditions that apply to shopping at the Buchan Family History Society’s on-line shop.

For your, and our, ease of reading in the terms and conditions below, we will refer to Buchan Family History Society as ‘FHSB’, or ‘we’ or ‘us or ‘our’.  We will refer to you as ‘you’ or ‘your’.  ‘You’, ‘your’, ‘we, ‘us’ and ‘our’ shall have their meanings whether written with or without an initial capital letter.

In the unlikely event that you need to return an item to us, you are required follow our returns procedure.

The first step is to contact us by email for a return code, and we will explain the returns process as it applies to you and issue a “return code”.

Do not return items to us until you have been given a “return code”.  Items returned without a return code issued by us specifically for that return will be treated as donations to us and you will forfeit any refund that may otherwise have been due.

A refund will be issued only when the items returned have been received at our address and inspected by our staff to check their condition.

The following products are not eligible for return: products which are electronic downloads (for example: e-books, data sets), subscriptions, and commissioned research.

Products may be returned only to our main postal address and only during our opening hours.

We may, at our sole discretion, refuse or cancel any order and/or limit the order quantity.  We may also require additional information prior to accepting or processing any order. Once we receive your order, whether Online or by Phone or by Post or Email , we’ll provide you with an email order confirmation.  Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply letting you know that we received your order.  We reserve the right at any time after receiving your order to accept or decline your order for any reason.  If we cancel an order after you have already been billed, we will refund the amount we charged.

We work hard to ensure a smooth delivery of your order and to give you a prompt and reliable service.  However, the precise delivery of your order can be impacted by many events beyond our control once it leaves us, so regrettably we cannot be held liable for late deliveries.

We may sometimes have to limit the number of products available for purchase.  This may be due to supply constraints, for example, or for other technical or commercial reasons.   Because of this, we reserve the right to change quantities available for purchase at any time, even after you place an order.  Additionally, there may be times when we confirm your order but later learn that we cannot supply one or more products you ordered.  In the event we cannot supply a product you ordered, we may, at our sole discretion,  cancel the order and refund your purchase price in full, or we may choose to cancel only those products we cannot supply and refund to you the price of those products while fulfilling the remainder of the order.